Electrifusion Solutions - Refund Policy
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Last Updated: 12/02/24
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At Electrifusion Solutions, we strive to provide you with high-quality air conditioning products and professional installation services. Please carefully review our refund policy before making a purchase. By engaging with our services, you agree to comply with the terms outlined below.
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1. Order Cancellation
Customers have the right to cancel their order up to one week (7 days) before the scheduled installation date. To cancel an order, please contact our customer support team at support@electrifusionsolutions.com. Refunds for cancelled orders will be processed within [number of days] days of the cancellation request.
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2. Installed Products
Once the air conditioning system has been installed, it cannot be returned for a refund. We stand by the quality of our installation services, and any concerns regarding the performance or functionality of the installed equipment will be addressed through our warranty policy.
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3. Refund Process
Refunds for canceled orders will be processed using the original payment method. Please allow [number of days] days for the refund to be reflected in your account. Any applicable fees or charges incurred during the refund process will be deducted from the refund amount.
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4. Warranty Claims
If you experience any issues with the installed air conditioning system, please refer to our warranty policy for information on how to file a warranty claim. Our team will work diligently to resolve any product-related concerns covered by the warranty.
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5. Exceptions
Exceptions to the cancellation policy may be considered on a case-by-case basis, subject to management approval. Any approved exceptions will be communicated directly to the customer.
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6. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at support@electrifusionsolutions.com.
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Thank you for choosing Electrifusion Solutions! We appreciate your understanding and cooperation with our refund policy.